UDAAP: Unfair, Deceptive, or Abusive Acts or Practices

UDAAP has changed the way regulators and examiners look at compliance. Rather than being rule-based, UDAAP is principle-based, meaning violations could occur anywhere in the institution. This is the case whether or not a specific law or regulation prohibits the conduct. UDAAP (as well as the related UDAP concept) applies to both commercial and consumer activities, and institutions are expected to treat all customers "fairly." This session will focus on these expectations and what institutions can do about it.

Covered Topics

  • What is UDAAP?
  • How is UDAAP Defined?
  • Compliance Sea Change
  • Handling UDAAP Expectations